policies & procedures
Welcome to Onyo's Policies & Procedures Hub
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At Onyo, transparency and trust are at the core of our commitment to you. This page serves as a comprehensive resource where you can explore our policies and procedures, ensuring a seamless and informed experience.
. If you have any questions or require further clarification, feel free to reach out to our dedicated customer support team.
Thank you for choosing Onyo – where clarity meets confidence.
Shipping
Shipping infomation
Shipping Policy
At Onyo, we strive to deliver your premium athleisure with speed and efficiency. Here's what you need to know about our shipping process:
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Processing Time:
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All orders are processed within 2 business days from the time of purchase.
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Onyo is Brisbane based. So where applicable delays may occur as per Brisbane QLD Public Holidays
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Shipping Method:
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We offer express shipping Australia wide to ensure you receive your Onyo activewear promptly.
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Standard shipping is available Worldwide
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Shipping Timeframes:
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Express Domestic Orders: Expected delivery within 2 - 4 business days (Australia)
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Standard Domestic Orders: Expected delivery within 6 - 10 business days (Australia)
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International Orders: Delivery times may vary based on location. Please contact us for a specific ETA or use the AusPost shipping calculator to estimate (Onyo Post Code 4000)
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Order Tracking:
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Once your order is dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your package's journey.
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Shipping Costs:
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Shipping costs are calculated at checkout and vary based on location and selected shipping method.
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Orders to Australia over $100 AUD automatically receive free standard shipping.
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Orders to New Zealand over $150 automatically receive free standard shipping.
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Customs and Duties:
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International customers may be subject to customs fees and import duties based on their country's regulations. These charges are the responsibility of the buyer.
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Note: Business days exclude weekends and public holidays.
If you have any further questions or require assistance, please contact our customer support at onyo.contact@gmail.com
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Thank you for choosing Onyo – where style meets performance!
Return & refund's
Onyo Return & Exchange Policy​
​At Onyo, we take great pride in the quality of our products and the satisfaction of our customers. However, we currently do not accept returns or exchanges.
Previously, we offered this option but found that the return process through Australia Post does not sufficiently support small businesses like ours. To ensure we continue delivering the best possible service and quality, we have decided to discontinue returns and exchanges.
We encourage customers to refer to our detailed sizing charts before placing an order to avoid disappointment. Should you have any questions about sizing or product details, please reach out to us before making your purchase—we’re happy to assist.
Sizing Recommendation:
To minimize the need for returns or exchanges, we recommend checking our sizing guide carefully before placing your order.
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Refund Policy (Defective or Faulty Items)
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We stand behind the quality of every Onyo product. In the rare case that you receive an item that is defective or faulty, we are happy to consider a refund.
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If you encounter an issue with your order:
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Contact us via our social media platforms as soon as possible.
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Provide details of the issue along with clear photos of the defect.
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Our team will review your request promptly and discuss the next steps.
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We appreciate your understanding and continued support of Onyo.
Our goal is to provide you with high-quality apparel that meets your expectations and complements your lifestyle.